Terms of Service

01Acceptance of these terms

These Terms of Service ("Terms") govern your use of bytegent.com (the "Site") and any services provided by ByteGent ("ByteGent", "we", "us" or "our"). By using the Site or our services, you agree to these Terms. If you don't agree, please don't use them.

If you use the Site or services on behalf of a company, you confirm you have authority to accept these Terms for that company.

02Our services

We provide software development and related services, including full-stack web systems, APIs and integrations, AI integration, Chrome extensions, mobile apps, and maintenance. The scope, deliverables, timeline and price of any project are set out in a written proposal, quote, statement of work or contract (a "Project Agreement"). If a Project Agreement conflicts with these Terms, the Project Agreement wins for that project.

03Using the Site

You agree not to:

• Use the Site for anything unlawful, fraudulent or harmful.
• Send spam or automated submissions through our forms.
• Try to break, overload, scrape or gain unauthorised access to the Site or its systems.
• Upload or send malware or any content that infringes someone else's rights.
• Impersonate anyone or misrepresent your connection with any person or company.

Information on the Site is for general information only. We may change, suspend or remove any part of the Site at any time.

04Quotes and project changes

Quotes and estimates are based on the information you give us and are valid for 30 days unless they say otherwise. Work outside the agreed scope is a change request: we'll tell you how it affects cost and timeline before we start it, and it only goes ahead once you approve it.

05Your responsibilities

• Give us accurate information, timely feedback and the access we need to do the work.
• Make sure you have the rights to any content, data, logos or materials you give us.
• Keep your own accounts, passwords and backups secure.
• Use the delivered software lawfully, including any data protection laws that apply to you.

06Fees and payment

Fees, payment schedule and currency are set in the Project Agreement or invoice. Unless agreed otherwise, invoices are due within 7 days. Prices exclude taxes, bank charges and payment fees, which are your responsibility.

If a payment is late, we may pause work until it is paid. Deposits and payments for work already completed are non-refundable, except where the Project Agreement says otherwise or the law requires a refund.

07Intellectual property

Your deliverables. Once you have paid in full, you own the custom code, designs and other deliverables we create specifically for you under a Project Agreement.

Our tools. We keep ownership of our pre-existing tools, libraries, templates, know-how and general techniques. Where these are part of your deliverables, you get a perpetual, worldwide, non-exclusive licence to use them as part of that project.

Third-party and open-source parts. Some deliverables include third-party or open-source components. These stay under their own licences, which you agree to follow.

The Site. The Site, its design, text, graphics and the ByteGent name and logo belong to us. You may not copy or reuse them without our written permission.

Portfolio. Unless you ask us not to or a confidentiality agreement says otherwise, we may mention your company name and a general description of the project in our portfolio.

08Confidentiality

Each side will keep the other side's non-public business, technical and financial information confidential and use it only for the project. This doesn't cover information that is already public, was already known, is independently developed, or must be disclosed by law. A separate non-disclosure agreement, if signed, takes priority.

09Third-party services

Projects often rely on third-party services such as hosting, payment providers, app stores, APIs and AI model providers. Those services have their own terms and pricing, may change or stop, and are not controlled by us. We are not responsible for their availability, fees or actions.

10AI features

AI-powered features can produce output that is inaccurate, incomplete or unexpected. You are responsible for reviewing AI output before relying on it, for how you use it, and for making sure your use of AI complies with the laws and provider policies that apply to you.

11Warranties and disclaimers

We will perform our services with reasonable skill and care. If a deliverable doesn't match the agreed specification, tell us within the support or warranty period in your Project Agreement (or 30 days after delivery if none is stated) and we'll fix it at no extra cost.

Beyond that, and to the fullest extent the law allows, the Site and services are provided "as is" and "as available". We don't promise that software will be error-free, run without interruption, or achieve a particular business result.

12Limitation of liability

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill.
• Our total liability for any claim relating to a project is limited to the fees you paid us for that project in the 12 months before the claim. For use of the Site alone, it is limited to USD 100.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

13Indemnity

You agree to cover us for claims, losses and reasonable costs that arise from materials you provide, your use of the deliverables, or your breach of these Terms or the law.

14Termination

Either side may end a project as set out in the Project Agreement, or by written notice if the other side seriously breaches these Terms and doesn't fix it within 14 days. If a project ends early, you pay for work done up to that date, and we hand over the work you have paid for. Sections that by their nature should survive (such as payment, intellectual property, confidentiality and liability) continue after termination.

15Events beyond our control

Neither side is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, power or internet outages, government action, war, strikes or failures of third-party providers.

16Governing law and disputes

These Terms are governed by the laws of Bangladesh, unless a Project Agreement says otherwise. We'll first try to resolve any dispute informally by talking to you. If that fails, the courts of Bangladesh have jurisdiction. If you are a consumer, this doesn't take away any protection you have under the mandatory laws of the country where you live.

17General

• If any part of these Terms is found unenforceable, the rest stays in effect.
• If we don't enforce a right straight away, we haven't waived it.
• You may not transfer your rights under these Terms without our written consent.
• These Terms, together with any Project Agreement and our Privacy Policy, are the whole agreement between us about their subject.

18Changes to these terms

We may update these Terms from time to time. The "Last updated" date shows when they last changed. Changes don't affect a signed Project Agreement unless both sides agree. Questions? Email contact@bytegent.com.