Privacy Policy

01Who we are

ByteGent ("ByteGent", "we", "us" or "our") is a software development company with offices in Joypurhat, Bangladesh and Balurghat, Dakshin Dinajpur, West Bengal, India. We build full-stack systems, AI integrations, Chrome extensions and related software for clients around the world.

This Privacy Policy explains how we handle personal information when you visit bytegent.com (the "Site"), contact us, apply for a job with us, or work with us as a client. For personal information collected through the Site, ByteGent is the data controller. You can reach us at contact@bytegent.com.

02Information we collect

Information you give us

• Contact form: your name, WhatsApp or phone number, email address, subject and message.
• Job applications: the details you enter on our application form, such as your name, age, gender, marital status, social profile link, contact details, education, work experience, current occupation, typing speed and your answers to our questions.
• Client work: business contact details, billing information and any material you share with us so we can deliver a project.
• Emails and messages: anything you choose to include when you write to us directly.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, pages visited, referring page and timestamps, recorded in standard server and hosting logs.

We don't ask for sensitive information (such as health data, religious beliefs or biometric data). Please don't send it to us.

03How we use your information

• To reply to your enquiry and give you quotes, proposals and estimates.
• To deliver, support and invoice the services you hire us for.
• To review job applications and contact candidates.
• To run, secure and improve the Site, and to prevent spam, fraud and abuse.
• To comply with legal, tax and accounting obligations, and to defend legal claims.

We do not sell your personal information, we do not use it for targeted advertising, and we do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

04Legal bases for processing

Where laws such as the EU or UK General Data Protection Regulation (GDPR) apply, we rely on these legal bases:

• Contract: to take steps you ask for before entering a contract, and to perform a contract with you.
• Legitimate interests: to answer enquiries, review applications, keep the Site secure and run our business, where those interests are not overridden by your rights.
• Consent: where we ask for it. You can withdraw consent at any time, without affecting processing that happened before.
• Legal obligation: where the law requires us to keep or disclose information.

05How we share information

We share personal information only when needed, and only with:

• Service providers who help us run the Site and our business, such as website hosting, message delivery and notification services, email, file storage and image hosting. They may only use your information to provide their service to us.
• Professional advisers such as lawyers and accountants, under confidentiality.
• Authorities when the law requires it, or to protect the rights, property or safety of ByteGent, our clients or others.
• A successor business if ByteGent is involved in a merger, acquisition or sale of assets, subject to this policy.

06Data we process for clients

When we build or maintain software for a client, we may handle personal data that belongs to that client's users. In that case the client is the controller and we act as a processor: we use that data only on the client's documented instructions and under our agreement with them. If you are an end user of a product we built, please contact that company first about your data.

07International transfers

We work from Bangladesh and India, and our service providers may store or process data in other countries, including the United States and the European Union. Where data protection law requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses or equivalent measures.

08How long we keep information

• Enquiries: up to 24 months after our last contact, unless you become a client.
• Job applications: up to 12 months after the hiring decision, unless you are hired or ask us to delete them sooner.
• Client records: for the length of our relationship and afterwards for as long as tax, accounting or legal rules require.
• Logs: for the limited period set by our hosting provider, usually days or weeks.

When information is no longer needed, we delete or anonymise it.

09Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and limiting access to people who need it. No method of transmission or storage is 100% secure, so we can't guarantee absolute security. If a data breach affects you, we will notify you and the relevant authorities where the law requires it.

10Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and get a copy of it.
• Correct information that is wrong or incomplete.
• Ask us to delete your information.
• Restrict or object to certain processing, including processing based on legitimate interests.
• Receive your information in a portable format.
• Withdraw consent at any time where we rely on consent.
• Nominate someone to exercise your rights if you die or become unable to, where the law allows.
• Complain to your local data protection authority.

To use any of these rights, email contact@bytegent.com. We may need to confirm your identity first. We will reply within the time the law requires, usually within 30 days, and we won't treat you differently for using your rights.

California residents

Under the California Consumer Privacy Act (CCPA/CPRA) you have the right to know, delete and correct personal information, and to opt out of its sale or sharing. We do not sell or share personal information for cross-context behavioural advertising, and we have not done so in the past 12 months.

India residents

Under India's Digital Personal Data Protection Act, 2023, you may contact us at contact@bytegent.com for grievance redressal about how we handle your personal data.

11Children

The Site and our services are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has sent us personal information, contact us and we will delete it.

12Cookies

We don't use advertising cookies, analytics cookies, tracking pixels or cross-site tracking, and the Site itself doesn't save anything in your browser.

Our hosting provider may set strictly necessary cookies to deliver the Site securely and protect it from abuse. Team photos are loaded from third-party hosts like GitHub and Cloudinary, which receive your IP address and may use their own cookies under their own policies. You can block or delete cookies in your browser settings at any time, and the Site will still work.

13Third-party links

The Site links to other websites, such as LinkedIn and GitHub. We are not responsible for their privacy practices, so please read their policies.

14Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make material changes, we will take reasonable steps to let you know.